Service & Support
Comprehensive after-sales service and technical support to ensure your solar lighting system performs optimally for years.
Technical Support
Leo Zhu and his engineering team provide direct technical support for all projects. We're committed to resolving any issues quickly and efficiently.
Warranty Policy
We stand behind the quality of our products with comprehensive warranty coverage and hassle-free replacement service.
Frequently Asked Questions
What is the warranty period for your solar street lights?
We provide a 5-year comprehensive warranty covering all components including LED chips, battery, and solar panel. Extended warranty options are available for large-scale projects.
How do I install the solar street lights?
Our lights come with detailed installation manuals and video guides. For large projects, we can provide remote technical support or arrange on-site installation guidance. The all-in-one design makes installation simple—just mount the pole and connect the wiring.
What maintenance is required?
Our solar street lights are designed for minimal maintenance. We recommend cleaning the solar panel surface twice a year and checking battery performance annually. Our smart monitoring system can alert you to any issues before they become problems.
Can the lights work during cloudy or rainy days?
Yes, our batteries are sized to provide 3-5 days of backup power even without sunlight. The LiFePO4 batteries we use perform well in various weather conditions, and our smart power management system optimizes energy usage.
Do you provide customized solutions?
Absolutely! Leo Zhu personally oversees custom projects. We can adjust brightness, battery capacity, pole height, and add features like motion sensors, IoT connectivity, or specific color temperatures based on your project requirements.
What certifications do your products have?
All our products are CE, RoHS, and ISO certified. We also have IP65/IP66 ratings for weather resistance and can provide additional certifications for specific markets upon request.
How long is the delivery time?
Standard products are typically shipped within 7-15 days after order confirmation. Custom orders may take 20-30 days depending on specifications. We work with reliable freight forwarders to ensure safe and timely delivery worldwide.
What if I encounter technical issues?
Leo Zhu and his team provide direct technical support via email, phone, or video call. We offer lifetime technical consultation and can diagnose most issues remotely. If a component fails under warranty, we'll ship replacements immediately.
Still have questions? Leo is here to help.
Ask Leo a QuestionDownload Center
Product Catalog 2024
PDFComplete product lineup with specifications
Installation Guide
PDFStep-by-step installation instructions
Technical Specifications
PDFDetailed technical data for all models
CE Certification
PDFEuropean conformity certification
RoHS Compliance
PDFEnvironmental compliance documentation
Maintenance Manual
PDFLong-term maintenance guidelines